Terms and Conditons

When you make a purchase from this website, you are agreeing to be bound by our terms and conditions. This does not contravene your statutory rights. Read them carefully and print a copy for your records. We may at anytime revise these terms and conditions, without consultation

Your personal shopping account
Please ensure that your personal information is complete and correct, it is in your own interest to update us as soon as possible with any changes or if you wish to be removed from our database.

We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will incur no charge.


You are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities on your account and password. If you believe this information has been compromised and is being misused contact us immediately.

Pricing and availability

The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.

Once you have placed your order we will contact you regarding payment and to advise you of delivery dates.

We have the right to make alterations to the prices in the following circumstances, on extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.

We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).

All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

Once you have placed your order we will inform you of an estimated delivery date.

We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Distance Selling Regulations
Under the UK’s Distance Selling Regulations you have the right to cancel your order for any item purchased, for a full refund of items only. Order cancellations must be made in writing, within 7 days of delivery of your item(s), and can be sent by email to sales@hampshire-gardencraft.com

Once you have cancelled your order, the goods should be returned in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. You are responsible for postage costs of any returned items unless the goods being returned are faulty.

All items issued correctly by us may be returned but will incur a 10% handling and restocking fee to cover costs. This returns policy does not affect your statutory rights

We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability.

We hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.

We will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.